We send all our parcels out via DHL/U.K. Mail overnight carrier. You will be notified by email the day your order has been shipped. Your order will be delivered the following day. It is your responsibility to ensure someone is in to receive your parcel on delivery. We accept no responsibility if you are not in to receive your parcel, you are responsible for giving us a full and correct address for all deliveries. If nobody is in to receive your parcel, U.K.Mail will leave a card through your door with instructions. This can cause delays therefore, please ensure somebody is in to receive your parcel.
If you know you will not be in to receive your parcel, we highly recommend adding a note in the box provided at checkout of a suitable place to leave the order or, an alternate delivery address, neighbour etc.
When our carriers are unable to deliver a parcel due to their being nobody present or a mistake made in the address we are given by you, responsibility passes to you upon despatch. In these circumstances, claims for non-delivery, damage or loss cannot be accepted by us or our carriers.
Your payment is processed securely by PayPal or Stripe for Credit & Debit card
Overnight Delivery prices are as follows:
Free within a five mile radius of the shop (Calculated at Checkout)
£7.95 for orders under £30.00
£4.95 for orders over £30.00
FREE for orders over £60.00
These prices only apply for delivery to the UK Mainland. Please contact us for a quote for delivery to Islands, Highlands and 'Out of Area Postcodes'.
REFUND POLICY / COMPLAINTS.
We take the greatest care to ensure that all our products are of the highest quality and packaged securely before they leave the shop. Please notify The Cheese Shop within 24 hours by email or phone if any products are damaged or in poor condition. We may request that such items be returned to us so that we have them available for inspection.
Should you have cause for complaint a full refund of the purchase price of the defective product will be made.