DELIVERY
We send all our parcels out via DHL Next Day delivery. Your order will be delivered the following day. You will be notified of an estimated delivery day and time by email. It is your responsibility to ensure someone is in to receive your parcel on delivery. We accept no responsibility if you are not in to receive your parcel, you are responsible for giving us a full and correct address for all deliveries. If nobody is in to receive your parcel, DHL will leave a card through your door with instructions. This can cause delays therefore, please ensure somebody is in to receive your parcel.
If you know you will not be in to receive your parcel, we highly recommend adding a note in the box provided at checkout of a suitable place to leave the order or, an alternate delivery address, neighbour etc.
When our carriers are unable to deliver a parcel due to their being nobody present or a mistake made in the address we are given by you, responsibility passes to you upon despatch. In these circumstances, claims for non-delivery, damage or loss cannot be accepted by us or our carriers.
PAYMENT
Your payment is processed securely by PayPal or Stripe for Credit & Debit card
Overnight Delivery prices are as follows:
Free delivery on orders online over £60
Orders under £60 will be charged £8.00 for delivery
These prices only apply for delivery to the UK Mainland. Please contact us for a quote for delivery to Islands, Highlands and 'Out of Area Postcodes'.
REFUND POLICY / COMPLAINTS.
We take the greatest care to ensure that all our products are of the highest quality and packaged securely before they leave the shop. Please notify The Cheese Shop within 24 hours by email or phone if any products are damaged or in poor condition. We may request that such items be returned to us so that we have them available for inspection.
Should you have cause for complaint a full refund of the purchase price of the defective product will be made.
Refund & Cancellation Policy
Our aim is to provide excellent customer satisfaction; therefore we have set out our terms below to help on those rare occasions when things don’t quite go to plan. If you have any questions regarding the terms of the Refund & cancellation Policy, we’re happy to discuss matters via email on info@thecheeseshopmorpeth.co.uk You can also give us a call on 01670459579 The terms and conditions noted below explain our policy on refunds and cancellations.
What happens if I want to cancel my order?
To create the best experience, we begin preparing your order as soon as your order is confirmed. Therefore, cancellations are only possible when we are contacted the day order is placed
What happens if something is missing?
If you have received your order and something is missing, we sincerely apologise and will prioritise the correction immediately. Where possible we offer immediate replacements or alternatively, you can request a refund or cancellation.
We’re sorry if you have received items that are different from your order. To ensure that we can rectify the matter, please contact us within 24 hours
Where you have received an item of a lower value we will make up your order by increasing the value of other items placed.
For credit card payments, you will bereimbursed via telephone or pay pal
For debit card payments you will be reimbursed via telephone or pay pal
For payments made via bank transfer you will be reimbursed via bank transfer
What happens if my order arrives damaged?
We sincerely apologise if your item has been received in a damaged or faulty condition. We like to resolve matters quickly, as we know how disheartening this can be. To help us resolve the matter, we ask that you check all items on receipt and contact us immediately via 01670 459579 stating the issues along with relevant images. Our Returns Policy for faulty items upholds your statutory rights.
What happens if my order is delayed or lost in transit?
We take every care to ensure that your order is shipped and received as per your request. We also take great care to ensure that our delivery provider meets our high level of expectations. However, on very rare occasions items can be delayed or lost in transit. We understand that this can be frustrating, therefore when your item is delayed due to an issue that we are experiencing, we aim to contact you within 24 hours If you are concerned about the status of your order, please contact us via email on info@thecheeseshopmorpeth.co.uk. You can also give us a call on 01670 459579
What happens if I am not satisfied?
We take great care to ensure that your items reach you in excellent condition. We also pride ourselves on creating high quality cheese. A refund or replacement item is always offered when problems occur. If you feel like we have fallen short of our promises, we ask that you contact us on 01670 459579and we shall contact you within 24 hours
What are my statutory rights?
Our Cancellation and Returns Policy does not affect your statutory rights. For more information on your UK statutory rights, please visit direct.gov.uk or contact the Government funded consumer advice service Consumer Direct on 08454 040 506.
How do I return an Item?
Where your return meets the requirements set out in the returns and cancellations policy, please return your item via carrier e,g. post office